Refund policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Unfortunately, we cannot accept returns on sale items or gift cards.

You can always contact us for any return question at studio@print-envy.com.

Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is defective, damaged, or incorrect, contact us immediately at studio@print-envy.com so we can review the issue and resolve it as quickly as possible.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

To qualify:

the item must be unused
in the same condition you received it
in its original packaging
accompanied by proof of purchase

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studio@print-envy.com.